Last Updated: 2026
This Privacy Policy explains how Vastel Solutions Ltd ("Vastel," "we," "our," or "us") collects, uses, stores, shares, and protects your personal data when you use our mobile application, website, and other services we provide (collectively, the "Platform").
Vastel is committed to protecting your personal data and processing it responsibly and transparently in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 (NDPA).
1. Introduction
Vastel provides digital services including airtime and data purchases, utility bill payments, education PIN sales, wallet funding, transfers, and other related services through our Platform.
This Privacy Policy explains:
Where we rely on your consent for a particular processing activity, we will obtain your consent where required by applicable law.
2. Personal Data We Collect
We collect the following categories of personal data when you register for and use Vastel:
Account and Contact Information
When you register for a Vastel account, we collect: Full name; Phone number; Email address; and Information associated with your Vastel account.
Your email address is collected during registration and is used for account-related communication and other purposes described in this Privacy Policy.
KYC and Identity Information
As part of our Know Your Customer (KYC) and identity-verification process, we collect: National Identification Number (NIN); Bank Verification Number (BVN); Date of birth; Residential address; and Information obtained through liveness checks.
We use this information to identify and verify our customers, create and maintain customer accounts, prevent identity fraud, manage security risks, and comply with applicable legal and regulatory requirements.
We use third-party identity-verification providers to assist with our KYC and identity-verification processes.
Transaction Information
We collect information relating to transactions carried out through the Platform, including: Wallet funding; Transfers; Airtime and data purchases; Utility bill payments; Education PIN purchases; Transaction amounts; Transaction status; and Other information necessary to process and maintain transaction records.
Technical and Usage Information
When you use our Platform, we collect technical and usage information necessary to operate, secure, maintain, and improve our services.
This may include information such as your IP address, device type, operating system, browser or application information, and information about how you interact with our Platform.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, understand how visitors use our website, improve our services, and measure the effectiveness of our communications and marketing activities.
Cookies may collect information such as information about your website activity, preferences, and interactions with our website.
Some cookies may be provided by third-party service providers that support our website and services.
Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
Providing Our Services
We use your information to create and maintain your Vastel account, provide our services, process transactions, facilitate wallet funding and transfers, and provide the products and services you request.
KYC and Identity Verification
We use your KYC and identity information to verify your identity, create and maintain your customer account, prevent identity fraud, and meet applicable legal and regulatory requirements.
Security and Fraud Prevention
We use personal data to detect, prevent, investigate, and respond to fraud, unauthorised access, abuse, security incidents, and other activities that may compromise our Platform or users.
Customer Support
We use your information to respond to enquiries, resolve complaints, provide customer support, and assist with issues relating to your account or transactions.
Service Communications
We use your phone number and email address to send important communications relating to your account and use of our services. These may include transaction notifications, security alerts, account updates, and other service-related information.
Marketing and Newsletters
We use your email address to send newsletters, promotional offers, product updates, and information about Vastel's products and services where you have provided the required consent or where otherwise permitted by applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary service-related communications, such as transaction notifications, security alerts, or important account information.
Improving Our Services
We use technical and usage information to understand how our Platform is used, identify technical issues, improve existing features, and develop and improve our services.
Legal and Regulatory Compliance
We use personal data to comply with applicable laws, regulations, legal processes, and lawful requests from regulatory authorities and other authorised public bodies.
Aggregated and Anonymised Information
We may aggregate or anonymise personal data so that it can no longer reasonably be used to identify you. We may use such information for analytical, statistical, operational, or business purposes.
5. Legal Bases for Processing
We process your personal data on one or more lawful bases recognised under applicable data protection laws.
These include:
Performance of a Contract
We process information that is necessary to create and maintain your Vastel account and provide the services you request.
Legal and Regulatory Obligations
We process personal data where necessary to comply with applicable laws and regulatory requirements, including requirements relating to customer identification, KYC, fraud prevention, financial transactions, and record keeping.
Legitimate Interests
We process certain information where necessary for legitimate business purposes, such as maintaining Platform security, preventing fraud, improving our services, and protecting Vastel and its users, provided that these interests do not override your applicable rights.
Consent
We rely on your consent where consent is required for a particular processing activity, including certain marketing communications and non-essential cookies.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Sharing Your Personal Data
We share personal data only where necessary, lawful, and appropriate for the purposes described in this Privacy Policy.
Service Providers
We share relevant personal data with trusted third-party service providers that support the operation and delivery of our services.
These providers may support areas including:
These service providers process personal data for authorised purposes and are expected to maintain appropriate safeguards for the information they process on our behalf.
Regulatory and Government Authorities
We may disclose personal data to regulators, government agencies, law enforcement bodies, courts, or other authorised authorities where required by applicable law, legal process, or regulatory requirements.
Protection of Rights and Security
We may disclose personal data where reasonably necessary to protect the rights, property, safety, or security of Vastel, our users, employees, or other persons, or to investigate suspected fraud, unlawful activity, security incidents, or violations of our terms and policies.
Business Transactions
If Vastel is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable data protection requirements.
We do not sell your personal data to third parties for monetary gain.
7. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Access to personal data is limited to authorised personnel and service providers who require access for legitimate business or service purposes.
We regularly review our security practices and take reasonable steps to address identified security risks.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
If you believe that your account or personal data may have been compromised, please contact us promptly at [email protected].
8. Data Retention
We retain personal data for as long as necessary to provide our services, maintain customer and transaction records, comply with legal and regulatory obligations, prevent and investigate fraud or security incidents, resolve disputes, and protect our legal rights.
The retention period depends on the type of information, the purpose for which it was collected, and applicable legal or regulatory requirements.
When personal data is no longer required, we take reasonable steps to securely delete, destroy, or anonymise it in accordance with our applicable data-retention procedures.
9. Your Data Protection Rights
Subject to applicable laws and any applicable limitations, you may have the following rights in relation to your personal data:
Right of Access
You may request information about the personal data we hold about you and request a copy of that information.
Right to Correction
You may request that inaccurate or incomplete personal data be corrected or updated.
Right to Deletion
You may request deletion of your personal data where there is no lawful reason for us to continue processing it.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances.
Right to Object
You may object to certain processing of your personal data where applicable, including certain processing based on legitimate interests or direct marketing.
Right to Data Portability
Where applicable, you may request your personal data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where we rely on your consent as the legal basis for processing, you may withdraw your consent at any time.
Right to Lodge a Complaint
You may raise concerns about our handling of your personal data with us and, where applicable, lodge a complaint with the relevant data protection authority.
To exercise your rights or ask questions about how we process your personal data, contact us at [email protected] or through the customer support feature on our Platform.
We may need to verify your identity before processing certain requests.
We will respond to valid data-subject requests within the timeframe required by applicable data protection laws.
10. Third-Party Services
Our Platform relies on third-party service providers to support certain aspects of our services, including KYC and identity verification, bill payments, technical infrastructure, communications, and security.
Where a third party processes personal data on our behalf, we take reasonable steps to ensure that the provider is required to protect the information and process it only for authorised purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data-processing practices, legal requirements, or other relevant circumstances.
Where significant changes are made, we will provide appropriate notice through the Platform, email, or other suitable means where required by law.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal data.
12. Contact Us
To exercise your rights or raise questions about this Privacy Policy, please contact us at [email protected] or through the customer support feature on the Vastel Platform.
Have a question or need assistance? Our support team is happy to help.
Contact us